Now that the work is done, I can calmly talk about how disappointed I was with the way the printed pattern failed to match on the flooring planks in the first six boxes. There really is no excuse for that kind of poor production with modern manufacturing technologies available. If I hadn’t spent three weeks hunting down flooring samples to find one that finally worked with the cabinet color, I would have had you take all of the WilsonArt product back.

Your dedication to doing quality work is all that kept me from boiling over in frustration! If we had purchased factory seconds, or some other low quality, value product, I could understand the three printed floor planks on each panel being different widths. But having mad the decision to by the high-end Estate product from a reputable distributor, there was not excuse for the patterns failing to match. If that kind of shoddy product is within factory tolerances, then all I can say is that WilsonArt has a lot more tolerance for poor quality work than either of us do.

I’m glad that you were on the job for me, and took the extra time needed, first in figuring out the problem, and second, exchanging the product and inspecting every plank to make sure the patterns matched up. Not every contractor/installer would do that, and few would go through the extra work as part of their original agreement. As a college business professor and former operations manager at a multi-state retail chain, I know first hand how rare your way of doing business is and how lucky I was to have you on the job.

You should know that when people ask, “Who did your kitchen remodel?” I don’t hesitate to say, “John Brady” and give you a glowing recommendation. Thanks again,

Jim W.

Design by John BBB Business Review

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Green Remodeling

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Design by John is deeply committed to the well being of planet earth. Our love of the beautiful habitat surrounding Boise, Idaho has inspired us to become increasingly conscious of the choices we make.

We can help you choose the most ecologically responsible products to use in your home remodeling project.


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Design by John is a local Boise, Idaho remodeling agency. Our small team focuses on one project at a time to ensure that our clients receive the personalized attention that is required to make our work successful. By understanding the tastes and stylistic preferences of the home owners we meet, we can create elegant solutions to home remodeling projects.

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